Frequently Asked Questions

If symptoms persist for more than 7 days or clear up and occur again within a few days you should stop use and consult with your doctor.

Icy Hot products can be purchased without a prescription. See the Where to Buy page on the website to locate your closest retailer.

A topical over-the-counter (OTC) pain reliever is applied at the site of discomfort to provide targeted temporary relief of minor pain.

Women who are pregnant, or think they may be pregnant, should check with their healthcare provider before using Icy Hot products.

All Icy Hot pain relief products can be used for children over the age of 12 years old. For children younger than 12 years old, parents should ask a doctor.

Icy Hot pain relief products should not be used at the same time as other topical pain analgesics.

Any coupons that are currently available can be found on our Special Offers page.

Product Specific

10cm x 20 cm each
14cm x 25cm each
8cm x 12cm each
10cm x 14cm each
10cm x 14cm each

Icy Hot pain relief patches come in 1ct, 3ct, 5ct.

Icy Hot pain relief patches are designed to work on muscle aches, strains, sprains, simple backache, and bruises.

Icy Hot pain relief is available in creams, rubs, sprays, gels, balms, roll-ons, sticks and patches.

Icy Hot pain relief patches should not be used more than once

Only one Icy Hot product should be used at a time.

How to use "Icy Hot" Pain Relief Products

Please refer to the package for usage directions

Please refer to the package for usage directions.

Patches are safe to wear under clothing. Please refer to the package for complete directions and use only as directed.

Yes, Icy Hot Pain Relief products can be used before, during, and after physical activity. Please refer to the package for complete directions and use only as directed.

No, you should not use a heating pad while using Icy Hot products.

Icy Hot products should be used prior to their expiration date.

Ingredient & Dosage Questions About Icy Hot Pain Relief Products

Product Category
Active Ingredient(s)
Core Products
menthol
Balm
menthol; methyl salicylate
Medicated Cream
menthol; methyl salicylate
Advanced Products
menthol; camphor
Max Strength Products
menthol; lidocaine

For individual product information please see our products page.

Please refer to the product use directions for specific instructions on how often to safely apply Icy Hot products.

Yes, please refer to the package for expiration dates.

Contact Us

Sanofi US is pleased to answer questions that relate to our company, its products and the therapeutic areas in which we operate.
By Phone
Call a customer service representative toll-free at:
1-866-844-2798
Mon-Fri, 8AM – 6PM EST
Online
Fill out the online form to send your question now via email.